At Luscious Paws ("we," "us," or "our"), your trust matters as much as your pet's comfort. This Privacy Policy explains what information we collect when you visit our website or book an appointment, how we use it, and the choices you have. By using our website, you agree to the practices described below.
Information we collect
We only collect information you choose to share with us, including:
- Contact details — your name, phone number, and email address when you submit our contact form, send us a text or email, or call us.
- Pet & appointment details — information about your pet and the services you're interested in, so we can prepare for your visit.
- Booking information — when you book through our online scheduler (MoeGo), your booking details are processed by that provider under their own privacy policy.
- Basic usage data — standard, non-identifying analytics such as pages visited and device type, used only to improve the website.
How we use your information
- To schedule, confirm, and manage your grooming appointments.
- To respond to your questions and follow up about your pet's care.
- To send appointment reminders and important service updates.
- To improve our website and the experience we offer.
Third-party services
Our website uses trusted third-party tools to make booking and connecting easier. These may include our online booking provider (MoeGo), social media embeds (Instagram, Facebook), and review and map services (Google). When you interact with these features, the relevant provider may receive information in accordance with its own privacy policy. We encourage you to review those policies.
How we share your information
We do not sell, rent, or trade your personal information. We only share it with service providers (such as our booking platform) who help us operate, and only as needed to provide our services, or where required by law.
Data security & retention
We take reasonable steps to protect your information and keep it only as long as needed to serve you and meet our legal obligations. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your choices & rights
You may request to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you, at any time. Depending on where you live (for example, under the California Consumer Privacy Act), you may have additional rights. To make a request, just contact us using the details below.
Children's privacy
Our website is intended for adults booking pet grooming services and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
Contact us
If you have any questions about this Privacy Policy or your information, please reach out:
- Luscious Paws — 28940 Golden Lantern, Laguna Niguel, CA 92677
- Phone: (551) 221-1827
- Email: lusciouspawsoc@gmail.com
This Privacy Policy is provided as a starting template for your website and is not legal advice. Please have it reviewed by a qualified attorney to ensure it meets your specific business and legal requirements before publishing.